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Transfer Center
DTC Tech support
Click here for help with your
Transfer Center (DTC) Kit

How to quickly trouble shoot the following error messages.
Phone not detected.
Serial number is not valid.
No dial Tone.

 

Important Announcement for our existing DataPilot Customers!

All our customers that have upgraded to the DataPilot version 3.11 or just purchased DataPilot 3.11 might experience an error message stating that "you reached the eight handsets limitation". Simply download the patch below to correct the error message:

DataPilot Updater 3.11.2

If you are not sure what DataPilot version you have installed on your computer, please click the About button on your DataPilot launcher.

Attention Recurring DataPilot Customers!

If you have bought a new DataPilot license following the expiration of the six month free update period of your previous DataPilot license, you must download the file below. This will allow you to benefit from free automatic updates for the next six-month period since the new installation took place.
DataPilot Free Update Extension

Select A Manufacturer For Step By Step Instructions For Your Phone Model
Audiovox
Kyocera
LG
Nokia
Motorola
Sanyo
Samsung
Siemens
Sony Ericsson

 
Technical Support for DataPilot Products
phone We are available Monday - Friday 8:00 am - 5:00 pm PST.
Phone: 949-789-8200
E-mail: techsupport@susteen.com

When making inquiries please make sure that you provide our technical staff with your Cell Phone Provider, Cell Phone Make and Cell Phone Model Number, current Operating System, Product Registration Code and Order Number (5 digit number on invoice). This information will help us to better serve you. If you are not sure what your phone model number is you can look in the battery compartment.