Knowledge Base
This Knowledge Base has over 215 support issues addressed by support professionals.
It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.
Begin by browsing folders on the left side of this site.
FAQ, (frequently asked questions)
Q. Where is my software serial number located?
A. Please check the white envelope sleeve where the installation CD is located.
Q. My phone is not listed in the software?
A. Check the website under phone support to make sure your phone is supported, click the update button on your software for the latest drivers, you have 2 methods of connections, Bluetooth or USB cable. In the phone set up wizard, please try USB cable first. For Samsung
Eternity select Bluetooth, you will need a bluetooth adapter to connect to your phone.
Q. In the phone set up wizard the (next) button is not available?
A. You will need to change your phone´s USB settings from Memory card mode to Data connection, USB modem or PC Studio, please refer to knowledge base article 288 for instructions.
Q. The software will not connect to my Samsung A867 (Eternity) using my USB cable.
A. At this time there is no Driver available for the Samsung A867 you will need to purchase a Bluetooth adapter to connect to your phone via Bluetooth using Data Pilot.
Q. You have to have an administrator account to run data pilot.
A. 1. Click the Start Button > Run > Regedit > open HKEY Classes Root > locate the the .KKV folder > right click go to permissions > Make sure everything is allowed and full control for all users and administrators. You can now open Data Pilot.
Q. After the software detects my phone I then try to download the Pictures from my Motorola phone I get Error #3 or Error # 11, time out communication Error occurred.
A. In the Image editor click on the Communication tab > select settings > manual set up > open device manager > under "universal serial bus controllers" you will see a Motorola USB composite driver, or a
Motorola USB modem under "Modems" >
please right click on the Motorola driver > select update driver > install from a list of specific location > Next > Dont search I will choose the driver to install >
Select the "Susteen USB cable". you will now be able to save your images from your phone to the computer.
