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Windows 2000/XP Installation
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This section will outline the steps to install the DataPilot software and the appropriate driver software needed for your mobile phone.
Step 1
Insert the CD-ROM. DataPilot Installer Selector will appear. Click the [Install DataPilot] button to begin the installation.
If DataPilot does not automatically start, click on: [My Computer] select [Compact Disk] Double-click on the [Setup.exe] file.
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Step 2
Click the [Next] button to continue in the “DataPilot Setup” window.
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Step 3
The “DataPilot License Agreement” dialog box appears. Read the license agreement. Use the scroll bar to view the rest of the agreement. Click [Yes] if you agree with the License Agreement.
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Step 4
The “Customer Information” dialog box appears. Input the information of “User Name”, “Company Name” (option), and “Serial Number” Click [Next] to continue.
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Step 5
The “Select Destination Folder” dialog box appears. DataPilot will install the files in the default folder. If you do not want to use this folder, click the [Browse] button to select the folder where you want to install DataPilot.
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Step 6
The “Setup Status” dialog box will appear. DataPilot will start to copy all the necessary files.
The driver for data cable will be automatically installed. If you click [Cancel], you will STOP the set up process.
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Step 7
The “Question” dialog box may appear.
Click [Yes] to continue.
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When installing your cable driver Windows may display a warning:
You may receive a 'Digital Signature Not Found' warning, like the window to the left, indicating that the drivers being installed do not contain a Microsoft Digital Signature.
You must click on the [Yes] or [Continue Anyway] button to continue installing your cable driver to properly communicate with your mobile phone.
We have thoroughly tested all our drivers with all our cables and phone models.
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Step 8
The “InstallShield Wizard Complete” dialog box will appear. Check [Display Read Me] to display the product information. Check [Launch DataPilot] to start the program. Click [Finish] to complete installation.
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Step 9
After the computer re-starts you will be ready to connect your phone to your computer via cable.
Continue to Step 2 “Cable Setup” for further instructions.
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Windows ME/98 SE Installation
Congratulations on your purchase of the DataPilot software!
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This section will outline the steps to install the DataPilot software and the appropriate driver software needed for your mobile phone.
Step 1
Insert the CD-ROM. DataPilot Installer Selector will appear. Click the [Install DataPilot] button to begin the installation.
If DataPilot does not automatically start, click on: [My Computer] select [Compact Disk] Double-click on the [Setup.exe] file.
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Step 2
Click the [Next] button to continue in the “DataPilot Setup” window.
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Step 3
The “DataPilot License Agreement” dialog box appears. Read the license agreement. Use the scroll bar to view the rest of the agreement. Click [Yes] if you agree with the License Agreement.
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Step 4
The “Customer Information” dialog box appears. Input the information of “User Name”, “Company Name” (option), and “Serial Number” Click [Next] to continue.
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Step 5
The “Select Destination Folder” dialog box appears. DataPilot will install the files in the default folder. If you do not want to use this folder, click the [Browse] button to select the folder where you want to install DataPilot.
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Step 6
The “Setup Status” dialog box will appear. DataPilot will start to copy all the necessary files.
The driver for data cable will be automatically installed. If you click [Cancel], you will STOP the set up process.
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Step 7
The “Question” dialog box may appear.
Click [Yes] to continue.
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Step 8
The “InstallShield Wizard Complete” dialog box will appear. Check [Display Read Me] to display the product information. Check [Launch DataPilot] to start the program. Click [Finish] to complete installation.
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Step 9
After the computer re-starts you will be ready to connect your phone to your computer via cable.
Continue to Step 2 “Cable Setup” for further instructions.
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USB Cables
All USB cables need drivers to communicate with your system! When purchasing one of our DataPilot Kits the proper driver is installed at the time of installation. Customer who purchased our cable only: You should have received a separate CD with the correct driver to install. Please insert the CD and install the driver(s).
Note: Other cables (Third Party cables) We recommend using the cables sold on our web site because our software has been tested to work with these cables. If you already own a cable we cannot guarantee that our software will work properly. All USB cables need drivers to communicate with your system! Contact supplier for driver information.
Connect your mobile phone using the DataPilot cable. Please check the power of your mobile phone (For flip phones, they need to be flipped open).
Connect the DataPilot cable directly to your computer, no hubs or docking stations (Some Hubs and Docking Stations may prevent from DataPilot from working properly.) Once the cable is connected the system should recognize the cable. Continue to “Initial DataPilot Software Setup” for further instructions.
Note: The cable drivers are installed at the time of installation of DataPilot software. For any problems, you can verify if the driver was installed properly by going to “Reinstalling Driver.”
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IRDA Cables
IRDA (Infrared Data Association) cable is designed for wireless communication between two infrared devices. Our cable will convert a USB port into an IRDA port; this will allow it to communicate with a mobile phone that is infrared capable.
All USB cables need drivers to communicate with your system! When purchasing one of our DataPilot Kits the proper driver is installed at the time of installation. Customer who purchased our cable only: You should have received a separate CD with the correct driver to install. Please insert the CD and install the driver(s).
Note: Other cables (Third Party cables) We recommend using the cables sold on our web site because our software has been tested to work with these cables. If you already own a cable we cannot guarantee that our software will work properly. All USB cables need drivers to communicate with your system! Contact supplier for driver information.
The gray IRDA cable connects to the silver USB connector
For IRDA (Infrared) Data Transfer you need to point the IRDA cable towards the IRDA area of the phone
IRDA cable is sold separately
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Universal Cables
Refer to the Quick Installation Guide that comes with your Universal Kit to figure out which cables support which phones. There is an animal icon on the cable that indicates which cable supports which manufacturer. For example the Red Butterfly is an LG cable that works with specific LG phones. The red camel is also an LG cable that supports different LG phones. You must refer to the chart to know which phone connector you will need.
Connect the “Phone Connector” side to your mobile phone. Connect the “USB PC Connector” side directly to your computer, no hubs or docking stations (Some Hubs and Docking Stations may prevent from DataPilot from working properly.) The system should recognize the cable.
Note: The cable drivers are installed at the time of installation of DataPilot software. For any problems, you can verify if the driver was installed properly by going to “Re-Installing Driver.”
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Universal Kit #1 includes White and Silver USB to PC Connectors.
Please note: If you own Universal Kit #1 and you need replacement cables please contact our customer support at 1-866-SUSTEEN so that we can assist you.
If you need a LG #2 Camel Connector you can purchase the blue cable. It will connect to your White USB to PC Connector.
Buy it now!
The animal image is located on the back of the phone connector
The gold cables connect to the white USB connector
The purple cables connect to the gray USB connector
The gray IRDA cable connects to the silver USB connector
For IRDA (Infrared) Data Transfer you need to point the IRDA cable towards the IRDA area of the phone
IRDA cable is sold separately
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Universal Kit #2 includes all blue cables.
The animal image is located on the back of the phone connector
The blue phone connectors attach to the blue USB connector
The blue IRDA cable connects to the blue USB connector
For IRDA (Infrared) Data Transfer you need to point the IRDA cable towards the IRDA area of the phone
IRDA cable is sold separately
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Serial Cables
With Susteen Serial Cables there is no additional software to install, unless you have a Serial to USB Converter Cable (For Serial to USB Converter Cable installation go to Initial DataPilot Software Setup section).
Note: Other cables (Third Party cables) We recommend using the cables sold on our web site because our software has been tested to work with these cables. If you already own a cable we cannot guarantee that our software will work properly. All USB cables need drivers to communicate with your system! Contact supplier for driver information.
Connect your mobile phone using the DataPilot cable. Please check the power of your mobile phone (For flip phones, they need to be flipped open).
For some Nokia models connecting the phone to the cable is unconventional.
If you have one of the following Nokia phones: 8260, 8265,3390, 3395, 8290, 8390 and 8890 please download our special instruction PDF.
Install Guide for Nokia 8265 and 8260
Install Guide for Nokia 8890 and 8290
Connect the DataPilot cable directly to your computer, no hubs or docking stations (Some Hubs and Docking Stations may prevent from DataPilot from working properly.) Once the cable is connected your finished. Continue to “Initial DataPilot Software Setup” for further instructions.
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3rd Party Cables
We recommend using the cables sold on our web site because our software has been tested to work with these cables. If you already own a cable we cannot guarantee that our software will work and it may impair or damage your mobile phone.
When you use a third party cable, first thing you must do is to install the driver for the cable correctly. This is where the first problem rises as far as our technical support goes. Since we do not have and do not use the cable, we simply do not have information on how the cable should be installed or how it should appear in device manager. In case of any problem, there is no way for us to troubleshoot it. You will need help from cable supplier on this issue.
Our software is specifically tested with our own cable and packaged to give you the best quality. Please note that there are variety of cable out there and some are only capable of supporting only the phonebook or only dial-up, but not both. I would suggest you to try our cables on line, which we can fully support and should it have any problem you will have no problem receiving a refunded.
Note: Please note that we do state DataPilot Software has ONLY been tested to work with the cables on our web site.
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Set Up
Before running DataPilot:
- Exit any of these programs: Any Sync software (True Sync, Active Sync..), Palm software, or any similar programs running.
- Connect the DataPilot cable directly to your computer, no hubs or docking stations (Some Hubs and Docking Stations may prevent from DataPilot from working properly.)
- Check cable connection and power of your mobile phone (For flip phones they need to be flipped open)
Start the DataPilot software. Every time start DataPilot, you will see an interactive virtual phone on the screen of your computer.
Next step is to let DataPilot know what phone model your are using and where is located.
- Click on the Setting button (the button with the wrench).
- The Communication Setting dialog box will appear.
- Select the appropriate phone model number from the list box.
- Select the port that will be used for communication with the mobile phone from the list box. When [Auto Configuration] is selected, the port will be automatically detected.
- Click the [OK] button. If DataPilot detects the phone successfully, it will not display any errors.
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